Contact Us
Have a question about one of our reviews, spotted something that needs updating, or want to talk to us about advertising? This page explains how Online Poker works, what we can help with, and how to reach us.
What We Cover and Why It Matters Here
Online Poker compares real money poker sites and apps for US players — looking at traffic and liquidity, cash game and tournament variety, rakeback and loyalty value, deposit and withdrawal methods, mobile software, and licensing. If you've read one of our rankings and have a follow-up question — say, about how Coinpoker's cryptocurrency setup works, whether Bovada's welcome bonus terms apply to your state, or how Ignition's anonymous tables affect a HUD — this is the right place to ask before you reach out to any operator directly.
Commercial Relationships and Editorial Independence
Online Poker may earn a commission when a reader clicks through to a poker site and signs up. That relationship never decides where a site lands in our rankings — a brand's position reflects our research into its traffic, game selection, banking options, and terms, not what it pays us. If you think a review reads more like an advert than an honest assessment, tell us; we take that feedback seriously and will review the page.
What We Can Help With
- Review corrections — if a bonus figure, deposit method, or licensing detail on one of our pages looks out of date, let us know the page and what changed so we can verify and fix it.
- General questions about our rankings — how we weigh traffic, rake, and bonus terms when comparing sites like Americas Card Room, Black Chip Poker, or BetOnline.
- Advertising and partnership enquiries — for operators or businesses interested in working with Online Poker.
- Site feedback — broken links, unclear comparisons, or anything else that made the site harder to use than it should be.
What We Can't Help With
We don't operate any poker site, hold player funds, or process deposits and withdrawals. If you have an account issue — a delayed cash-out, a bonus that hasn't cleared, or a verification (KYC) hold — that has to go through the poker site's own support team, since only they can access your account. We can point you toward general information in our reviews, such as typical playthrough requirements or expected cash-out timeframes, but we cannot intervene in an individual account dispute.
How Our Reviews Are Put Together
Every site on our list is researched against the same set of factors: traffic and player pool depth, game formats (cash games, MTTs, Sit & Gos, fast-fold and Spin & Go variants), rake structure and rakeback value, welcome bonus terms including playthrough requirements, deposit and withdrawal methods and typical processing times, mobile software quality, and licensing status. No operator can pay to change its score or its position — commission from affiliate links funds the site but plays no part in the ranking process itself. If you'd like more detail on how a specific site scored, our contact channel is a good place to ask.
A Note on Responsible Play
Online Poker is intended for readers 21 and older in states where regulated online poker is legal (18+ in the few states that permit it at that age). We don't present poker as a source of income or a way to solve financial pressure, and nothing on this site should be read as an assurance of winning. If poker stops being fun, or if you're worried about your own play or someone else's, free confidential help is available around the clock through 1-800-GAMBLER. Our Responsible Gambling page has more on setting limits and finding support.
Before You Reach Out
Many questions are already answered on the site itself:
- Check the individual review for the site in question — bonus terms, deposit methods, and rake information are usually covered in detail there.
- Read our About Us page for more on how we research and rate operators.
- Review our Terms and Conditions for details on how the site itself operates.
- If your question is still unanswered, get in touch using the contact details provided on this page, and describe the issue as specifically as you can — including the site name and the page you were reading — so we can respond accurately.
We read every message that comes in, though as an independent editorial team we can't guarantee a reply on every enquiry, particularly account-specific ones that belong with the poker operator itself.